Frequently Asked Questions
Frequently Asked Questions
Need Help? Let us help you!
Where do you deliver?
We deliver to most of San Diego County, Riverside County, and Orange County.
How will I know if I'm in your delivery area?
Send us an email to email@example.com and we'll let you know.
When do you deliver the meals?
We deliver on Sundays between 7 am and 8 pm.
What if I'm not home when the delivery is made?
The meals are packed in an insulated bag on ice. The food will remain on ice for 2-4 hours depending on weather conditions.
Do you deliver all of my meals on one day?
Yes we deliver all your meals on Sundays so you don't have to worry about eating our or meal prepping on your own for the week.
How do you keep my food fresh during delivery?
Our meals come packaged and sealed in an insulated bag on ice. They will remain fresh for about 5-6 hours after delivery.
Do you have live tracking available during delivery
At this point we do not, but it is something we are working towards in the future.
Will my meals arrive this week or next week?
If you placed your order before our cutoff, you will receive your meals this Sunday. If you placed your order after our cutoff, you will receive meals next Sunday.
What do I do with the bag?
Please hold onto the bags! If you leave them outside on a Sunday that you are expecting delivery, our drivers will pick them up.
How do I order?
Click 'ORDER NOW' on our homepage or click 'ORDER' from our navigation menu on the top right. You will be guided through a few simple steps.
How do I increase or decrease my meals per week?
You would have to cancel your current plan and enroll in a new meal plan.
Do I have to enroll in a recurring weekly meal plan?
Yes, but you can cancel right after you get your first delivery so you won't be charged ever again. Feel free to email firstname.lastname@example.org if you want to cancel after your first order.
Do I need to order each week?
No, we are a recurring service. If you try to place a new order without cancelling your old subscription, you will receive a double order. Refer to the subscription section of our FAQ if you are on a Your Choice plan and want to update your meal selections.
When is the order deadline?
The deadline for placing new orders each week is Wednesday at 11:59 PM PST
Do I have an option to select what meals I want?
We offer two plans, Your Choice or Chef's Choice. Your Choice allows you to pick the number of dishes per week plus the meals you want. Chef's Choice allows you to pick the number of meals per week, but our Chef's choose the meals for you.
What if I have very specific dietary needs?
Unfortunately we cannot cater to every specific dietary need. We do our best to offer as many options as we can. We provide nutrition and ingredient information on all of our meals so that our Your Choice customers can find what's right for them.
Do you provide vegan/vegetarian meal options?
Can we freeze the food?
Yes. If you don't believe you'll be able to finish the meals you've ordered within the week, we recommend freezing them right away.
Do the Chef's Choice meal plans include breakfast or dessert?
No, our Chef's Choice meal plans only include lunch and dinner. If you'd like to order breakfast and dessert, it's best to enroll in our Your Choice Flexetarian plan.
Is the food organic?
Yes, our produce is organic and our proteins are natural and free of antibiotics!
Are your meals low in sugar?
Our meals are free of added sugar. The only sweeteners we use if needed are honey, maple, or coconut sugar.
How long will the food stay fresh?
We work with our suppliers to source local ingredients for you! Our organic produce does not spend much time on a shelf—we generally get our ingredients into your home in less time than a grocery store could. Since organic ingredients have no artificial preservatives they have a shorter shelf life. Most meals will remain fresh to consume within 8 days of arrival. You may extend shelf life by a few more days by freezing meals. Note: Please consume seafood and fish as soon as possible, typically within 3 days is best practice.
Is your food healthier than food I can eat at a restaurant?
Yes absolutely. We offer pasture-raised chicken, grass-fed beef, wild-caught fish and local organic produce. We only cook with heart healthy oils like coconut, avocado, and olive oil. Restaurants tend to use cheap vegetable oils like soy, canola, and other cost-efficient oils like soy and peanut. These oils have tremendous consequences on our bodies and we want our customers to be aware of the benefits of clean eating. You'll feel the difference in just a few short weeks, we promise!
What makes your food better?
Simply taste and nutrition. All of our meals are nutritionally dense, with no fillers, no gluten, no refined white sugar, and no dairy, ever! We guarantee we taste better than any other local meal prep. We encourage you to a taste challenge!
Do I have to cook the food?
No, all of our meals are pre-packaged, cooked, and delivered ready to eat. Just heat and eat!
How do I warm up the food?
We suggest removing the food content from the food tray and warming it up for 3-5 minutes in a skillet on the stove-top. However, you may also warm up the food in a microwave. Please remove the paper sleeve from the tray, place the tray with the top opened on the corner, and microwave on medium for 1:30 - 2:30 minutes.
Heating the food on the stovetop
Please remove all packaging. Oil the skillet with a teaspoon of your favorite heart healthy oil. We suggest avocado oil for a healthy neutral taste. Heat on medium for 3-5 minutes.
Heating the food in the microwave
Remove the paper sleeve around the food tray. Place the tray with the lid on in the microwave. Heat on medium for 1:30-2:30 minutes.
How do I change the number of meals in my meal plan?
You have to cancel and re-enroll in the different sized meal plan.
How do I change my meal selections?
If you have a Your Choice plan, sign in to your account and visit the manage subscriptions page. Under your subscription details, you can manage your upcoming order and make meal selections. Make sure to complete this prior to our weekly deadline. If you are only updating your order, you will never be prompted to re-enter payment. Entering payment means you are purchasing a new subscription. If you have trouble with the process and contact email@example.com before the cutoff, they will be able to assist you. Please be sure you are using a modern browser. Certain browsers, like IE, may have difficulty loading some of our pages.
When is the weekly cutoff time to make changes to my subscription?
Changes to your subscription must be made by Wednesday at 10 PM PST to affect the upcoming delivery.
How do I change my delivery address?
To change the delivery address on your account, login to your account by clicking the Login tab on our homepage.
How do I skip a week?
Visit your account by logging into your account on our homepage. Click on "Upcoming Orders". Click 'Skip' for the weeks you don't want food. You will not be charged for the week(s) you skip. Be sure to skip before the weekly cutoff time.
How do I change my payment information?
To change your payment information, log into your account. Click Update Card. Remember to make any changes before the weekly cutoff time.
What if I forgot my password?
Click Login on our homepage. Click Forgot Password to reset and create a new one.
How do I cancel my subscription?
To cancel your subscription log into your account. Visit the manage subscription page. Click cancel on the subscription you do not want. To avoid another delivery, be sure to cancel before your cutoff time.
How do your meal plans work?
We offer two plans, Your Choice or Chef's Choice. Your Choice allows you to pick the number of dishes per week plus the meals you want. Chef's Choice allows you to pick the number of meals per week, but our Chef's choose the meals for you. Chose a plan and you will be guided through the process.
Are these subscriptions daily, weekly, monthly?
All of our subscriptions are weekly, and customers are charged once a week. There is no need to reorder every week once you have enrolled for the first time.
Do I have to re-order every week?
No. Your meal plan renews every week until you skip, pause, or cancel.
What if I don't want to enroll in a reocurring weekly meal plan?
We currently do not have an option for one time orders. However, you can always enroll and then cancel right after your first delivery. This way you will avoid any further deliveries and charges.
Is there a commitment I have to make when I purchase a meal plan?
No, we do not force any kind of contractural obligations when enrolling in a meal plan. Even if you only choose to have a meal plan for 3 weeks, and after the first week you decide to leave on a vacation; you can always cancel your meal plan and you won't be charged for the remainder of your meal plan. Make sure to cancel before Wednesday evenings.
What dietary options do you offer?
Our plans are tailored to meet individual dietary lifestyle needs. We offer Dairy Free, Gluten Free, Paleo, SoCal30, and a Flexetarian option that includes all our meals.
What methods of payment do you accept?
We currently accept all major credit and debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
When is my credit or debit card charged?
Your credit or debit card is charged every Thursday morning.
How do I change my payment information?
Log in to your account at socalfresh.com/login or directly from our homepage. As soon as you log in, the customer portal loads, and you'll see a link for "Manage Subscription". Click that link to take you to a mange subscriptions page. On the right you'll see a tab that says "Manage" with a drop down. Then click "View/Update Card". You should be able to update your billing information there.
What do I do if my card is declined for my next delivery?
Please contact our customer service team via email at firstname.lastname@example.org. If needed, please update the card listed under your account socalfresh.com/login.
Have a promotion code?
If you are enrolling in meal plan, you will be prompted to enter your promotion code right before you check out. Simple type in the promotion code, (which isn't case sensitive), and check out.
What separates SoCal Fresh from other meal prep companies doing the same thing?
We take pride in enthusiasctially believing that we cook the best tasting healthy food. In addition to that, we offer a fully clean menu. That means we source the cleanest protein sources available locally, and we always offer organic produce. We also only cook in clean oils like coconut, olive, and avocado. We absolutely never use canola, processed vegetable, peanut, soy, or any other cheap oils that the restaurant industry uses.
Why choose SoCal Fresh over eating out at a restaurant?
Finding a restaurant that offers pasture-raised chicken, grass-fed beef, and wild-caught fish is almost impossible. Our menu consistently offers these clean protein sources. Additionally, we promise that all of our vegetables, grains, legumes, greens, and basically anything else that we cook is always organic and in season when possible. Now, you tell me what restaurant can offer that, at the same price point we offer?! Oh yea, let's not forget we deliver!
Why not meal prep for myself and my family?
We encourage healthy eating no matter what. We're happy to see you doing your thing and in pursuit of the best version of yourself. However, we'd also like to remind you that it takes lots of time and money to shop, cook, and package your meals. Sourcing all of our premium ingredients, proteins, and local vegetables will cost you more than it does us. It also takes gas and time to find all of the ingredients you will need to prepare the meals we prepare for you. We say let us handle the food, and you pick up a new hobby with all of your free time.